Today:
HARD- & FIRMWARE-EQUIPMENT:
In the snack-bar:
Tap
equipment:
Invesment Euro 27.600,-
consisting of:
1 Wall-mounted beverage dispenser BCU 48
1 Column beverage dispenser BCU 24
1 Magnetic donut bottle scanner for spirits
1 Electronic coffe machine with 2-groups
1 Refrigerated Counter with,
6 cold drawers,
2 cold doors.
CashRegister system:
Investment volume: Euro 6.300,
consisting of:
1 Bonator terminal,
1 Daten-Conzentrator,
1 Take-off/charging rack for the Bonator,
3 BonusChip readers,
1 Receipt printer.
Restaurant:
(Self-Service departement)
Tap equipment:
Investment volume: Euro 42.800,-
consisting of:
1 Beverage Dispenser bridge construction BCU 96
20 Electric wall-mounted spirit dispensers
1 full-automatic espresso coffee machine.
Beverage technology:
Investment volumne: Euro 18.100,-
consisting of:
1 Instant beverage cooler,
1 Circulatory carbonator,
2 Gas fitting (CO2 and mixed gas),
7 Beer / Wine kegs,
9 Syrup containers,
1 Automatic keg changer,
1 Cleaning system,
1 walk-in cold room with shelves.
CashRegister system:
Investment volume: Euro 11.700,-
consisting of:
3 Bonator terminals,
3 Bonator take-off and charging racks,
1 Data concentrator unit,
4 BonusChip readers,
1 Receipt printer.
Beer garden:
Tap equipment:
Investment volume: Euro 20.300,-
consisting of:
1 Self-service beer fountain operateable 3 sides.
CashRegister system:
Investment volume: Euro 6.500,-
consisting of:
2 Bonator terminals,
1 Bonator take-off/charging rack,
5 BonusChip reader.
Kitchen:
CashRegister system:
Investment volume: Euro 2.900,-
consisting of:
1 Bonator terminal,
1 Bonator take-off/charging rack,
1 BonusChip reader.
Guest rooms / lounge:
IR-radio transceivers:
Investment volume: Euro 4.500,-
consisting of:
16 IR-transceivers,
1 IR-transceiver expancion.
Office / Reception:
CashRegister system:
Investment volume: Euro 8.700,-
consisting of:
2 Office computers,
1 Touch-Screen Paneel PC with virtual Bonator,
3 BonusChip readers,
1 Laserprinter.
Hotel:
DoorLock system:
Investment volume: Euro 34.800,-
consisting of:
60 BonusChip readersr,
200 BonusChip coins,
60 electric door latches.
Filling station / Shopping-Market:
CashRegister system:
Investment volume: Euro 7.000,-
consisting of:
1 TouchScreen compact cash register with
1 Receipt printer and virtual Bonator,
1 Barcode scanner,
1 Customer display,
1 BonusChip reader,
1 Electric cash drawer.
Garage:
CashRegister system:
Investment volume: Euro 800,-
consisting
of:
2 BonusChip reader,
2 electric door latches.
Firmware u. Software:
Investment volume: Euro
9.400,-
consisting of:
1 Bonator firmware EGH Plus,
1 Tap computer firmware,
1 virtualBonator software,
1 EGH-Inventory software,
1 EGH-recipe software,
1 EGH-database software,
1 BonusChip Setup software,
1 fiscal accounting software,
1 EGH-hotel reservation software,
1 PC communikations software
1 Wordprocessor software
ORGANIZATION:
Dependent
on the situation food and drink are offered either by waiter-service, self-service or
mixed-service. Mixed-service means that waiter-, and self-service is offered
simultaneously and the customer chooses himself the kind of service he prefers. In
addition to the traditional method of payment also cashless paying by BonusChip coin is
possible, and independent of the operating mode every sale is always under control.
As soon as a waiter enters orders into a Bonator handheld terminal, all the administrative
tasks concerning service, preparation, warehouse, and purchasing are finished up
automatically in addition to a controlled taking of the orders.
Different facilities like sauna, solarium or exercise room for which the customer is
liable to pay, as well the hotel rooms are only accessible by a BonusChip ID. The same
BonusChip is also applied as means of identification on the self-service taps.
Pricelevel-automatic:
The consumption and services are assigned to various price levels which
depends on periodical, spatial or personnel criterions.
For instance at breakfast time it is for the guests possible to pour out hot drinks and
juice free of charge from the self-service taps, however the takings are registered
concerning quantity. Nevertheless also during this time the guest has to pay for alcoholic
drinks respectively for beverages from all the other taps.
In the same way it is also possible to change on the occasion of an happening the price
level of a separated guest room. Also privat consumption and consumption of the employees
are registered and controlled by the BonusChip coin.
Flexibility in service:
A voucher printout informs automatically the waiters about ready foods and
drinks and provides also all the required information for the service, so it is now very
easy to integrate temporary workers into the working process. Moreover the mentioned
flexibility is also favoured by the homogeneous user interface of the cash register system
both at the mobile, fixed input terminals and also at the virtual Bonator PC touchscreens.
However it is also important to mention that it needed some effort to correct the old
habits of the employees. The intervention of a consultant has been proved as effective, as
it was for him possible to stir up the team spirit as well to increase discipline among
the employees. The fair division of the service charge and tip revenues among the staff
favours essentially their motivation.
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Before:
OPERATION-ANALYSIS:
Too high controlling expenses:
Before the rescue package was introduced, controlling happened in the restaurant by 2 cash
registers with PLU-input, and in the filling-station as well shopping market in each case
with a simple price-input cash register. For this purpose 3 employees were occupied in the
back-office and 3 PCs were installed. Most of the office work was used to program and
administrate trivial spread sheet calculation programs.
Ineffective controlling:
In spite of the rather high expenditure it was for the controlling department impossible
to prove an efficient work as they acted quite inefficiently. The payroll- and
financial-accounting were contracted out, and therefore it was necessary to carry all the
records to the tax adviser every month.
The management received the necessary reports with a delay of 6 weeks, -
too late to base current decisions on it. |
Imperfect controlling:
On the occasion of annual balances as well of tax audits it was possible to detect missing
incomes of 8% on average when comparing the registered revenues with the cost of
materials, what leaded regularly to tax extra payments.
Consequently the company was multiply punished, because the management had
to pay also for the missing earnings the prescribed taxes. |
Uncontrolled Taking:
From a neutral point of view it is hereby also mentioned, that it was never possible to
clear up the reasons for „missing proceeds". Possible reasons are either the
relative complex division of earnings among the family members, theft by employees, or
sloppy settlement with the customers.
However according to general experience one can assume that all the mentioned facts
together are responsible for the loss of assets, what damaged the liquidity of the
company.
ACHIEVED ADVANTAGES
by autoControl:
Additional proceeds:
Already in the first months after installation of Bonator autoControl it was possible to
register a 12% higher sale compared with earlier periods although the number of customers
remained stagnant. As it was impossible that only the new portable cash register system
with its advantages concerning faster customer service was solely responsible for the
12percent rate of increase, the management assumes that the incorrect settled selling in
the last years amounted to much more than 8%. So the practised controlling was not only
inefficient but calculated also wrong results.
The management was recommended to invest 5% of the additional income in discounts when
offering arrangements for seminars, company- and familiy celebrations, what leads to a
higher customer traffic of 25% and a higher per capita consumption of 3%.
Savings of
labour cost:
Due to the installation of Bonator autoControl system it was possible to restructure the
staff as follows:
In the office the staff was reduced by one person and a further employee
replaced by a qualified accountant. Financial-, and payroll accounting are now carried out
in the own office by use of EGH accounting software, so it is for the management possible
to save at the one hand expenses and to have on the other hand always up-to-date
statistics at the disposal.
Up-to-date statistics
and reports:
For example it is now possible to clarify still on the same day the question, why a waiter
achieved essentially less sale with a specific menuitem than its colleagues, or why the
consumption of coffee beans does not correspond with the rated value. So all together the
system improves not only the quality of waiter service, but also the profitability of the
company in general.
Efficient
stockkeeping and purchasing:
Moreover, the office is now relieved of tasks like ordering items and ingredients, as it
is now for the chef respectively for the cashier in the filling station himself possible
to make decisions by help of recipe based inventory software. Purchasing is now settled
fully-automatic by means of defined minimum quantities in stock inclusive the creation of
correct order forms. Of course it is also for the chef possible to influence the computer
generated purchase suggestions towards seasonal point of views, respectively towards
actual offers of the suppliers.
More favorable offers:
The perfectly coordinated material purchase enables the suppliers now to reduce their time
involved in the transaction, what get some of them to grant a discount of 3%.
Quality Improvement:
Moreover, since the introduction of the recipe dependant inventory software it has been
possible to achieve additionally to an improved food quality also a higher gain of
ingredients by 5%. Not at least it is also important to mention the constant quality now
produced by the kitchen, which can also be explained by the application of the EGH recipe
module. For the cooks it is no possible to repeat tested quality in every other
preparation unit.
Accurate records for
the fiscal authority:
The same software works also for the accurate forecast of returns, respectively to
determine the supply of ingredients on the occasion of future happenings, or to compare
the accumulated turnover with the ingredients used.
Since the introduction of the BONATOR controlling tool, any tax audits that
might arise keep the management cool! |
Cashless Payments:
A further reduction of personnel costs was possible by the re-organisation of the cash
desks in the division of filling station and shopping market. Now all the sales including
the proceeds of the underground car park are settled on a central cash desk. Moreover the
cashless payment by means of BonusChip coins meets unanimous approval by the guests of the
hotel as well among the regular customers, what leads to an positive influence on the
total turnover.
Better utilization of
employees:
Because of the introduction of the Bonator-system as well the employment of part-time
workers it was in the restaurant possible to save the salary of two employees, although
service is now much faster and higher returns are gained.
The
fact that waiters don’t have to run so much any more, and have now more time to look
after the guests has undoubtedly also an considerable influence on the mentioned sales
increase. |
PROFITABILITY CALCULATION
Labour costs of one office
employee: |
EURO |
14 monthly net salaries for one employee: |
17.296,- |
Non-wage labour costs: |
16.950,- |
Wage reserve: |
. |
6 weeks holiday substitution: |
3.669,- |
2 weeks sick leave substituion: |
496,- |
Food & Beverage feeding: |
2.093,- |
Total costs of one employee per year: |
40.504,- |
CashFlow change per
year: |
EURO |
Saving of one office employee: |
40.504,- |
Extra cost for accountant qualification: |
-
19.985.- |
Saving of 2 waiter employees: |
90.709.- |
Saving of one fill-station employee: |
37.108,- |
.. |
. |
Theft elimination
leads to +8% proceeds: |
78.486,- |
5% higher sales has effect on cash flow: |
15.261,- |
Tax savings (no extra payment) |
17.000,- |
Material purchase savings: |
5.000,- |
Higher material exploitation: |
6.000,- |
TOTAL SAVINGS per year:: |
270.083,- |
SAVINGS projected for 5 years: |
.1.350.415,-
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INVESTMENT VOLUME:
For cooling systems, beverage technology, coffee machine, as well the complete autoControl
system for the filling station, shopping market, garage, hotel and restaurant inclusive
installation, tranining and service:
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EURO............................................. |
201.400,- |
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Additional PROFIT: after 5 years |
|
EURO ............................................ |
1,149.015,- |
minus costs for the consultant |
5.800,- |
extra PROFIT after 10 years
EURO 2.292.230,-
The advantages of
early tax writing-off, as well any government capital investment bonuses are not taken
into consideration of the profitability calculation above, particularly since such
furtherances are not offered in every country respectively are offered in different
scales. |
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